Guides

How to get decisions out of a model that your code can act on: what a system one model is, what typed answers give you, and how to use the probabilities that come with them.

• What is a system one model?

  What a system one model returns, how the answer is computed, what it's good at and what it isn't for.

• Typed decisions instead of text

  Why an answer drawn from your own options, with a probability on each, beats parsing a written reply.

• Probabilities and thresholds: when to let code decide

  What the probabilities mean, how to choose a threshold from your own data, and what to do below it.

• Grading model outputs against a rubric

  Turn a rubric into ordered levels, score one criterion per question, and get a number you can sort by.

• Routing tickets, emails and leads

  Write the queues as options, leave a way out, and send only the unclear cases to a person.